RTC a multi award-winning building preservation company, is proud to announce that we have once again been honoured with the Property Care Association’s Outstanding Customer Service Award 2024, marking our third consecutive win in this prestigious category.
Specialising in all aspects of building preservation, including damp control, dry rot and woodworm treatment, basement and structural waterproofing, RTC has always put exceptional customer service at the heart of everything we do.
Built on Customer-Centric Values
Founded in 1990 by Andrew Bradshaw and Jamie Willacy, RTC has never strayed from its original ethos: putting the customer first. Over more than three decades, this unwavering dedication has become the bedrock of our success.
Andrew said:
“Customers and their needs are always at the forefront of everything we do.”
This commitment to excellence is one of the key reasons we’re proud to be a longstanding member of the Property Care Association (PCA), the UK’s leading authority in the building protection industry. Our adherence to PCA’s strict standards ensures that all areas of our business consistently operate at the highest level.
Andrew added:
“Our main objective is to exceed expectations. We want our customers to receive an experience that they’ll want to shout about from the rooftops.”
Enhancing the Customer Experience
At RTC, we’re constantly seeking new ways to enhance the customer journey. Some of our recent initiatives include:
- ‘Customer Journey’ video, giving clients a clear, transparent overview of what to expect from the moment they contact us.
- ‘Property Care Matters’ podcast series, offering straightforward advice on common issues such as condensation and ventilation.
- Responsive digital platforms, from social media to trustedtraders.which.co.uk, we ensure our team is easily accessible, even outside office hours.
We believe that clear communication and accessibility are key to building trust and it’s a belief that our customers clearly share.
Jamie concluded:
“We’re extremely proud that we are recommended by 100 per cent of our customers and have a customer viewing rating above 90 per cent.”
Looking Ahead
Winning the Outstanding Customer Service Award for three years in a row is more than an achievement, it’s a testament to our team’s hard work, passion, and relentless drive to put customers first. We remain committed to raising the bar in our industry and continuing to deliver service that truly stands out.